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Privacy Policy

The Handy Handymen respects customer privacy. This policy explains what personal information may be collected, why it is used, how it is stored, and what rights customers have.

1. Who We Are

The Handy Handymen provides handyman, repair, installation, maintenance and improvement services across West Kent and surrounding areas.

The Handy Handymen
Email: info@thehandyhandymen.co.uk
Office: 01732 647130
Mobile / WhatsApp: 07389 027523

2. Information We May Collect

We collect and process a range of information to provide our services effectively. This may include:

  • Name, email address, and telephone number
  • Postcode and property or job location where required
  • Job descriptions and enquiry details
  • Photographs uploaded or sent by the customer
  • Appointment and booking information
  • Payment and invoice information
  • Communications by email, telephone, WhatsApp or website forms
  • Basic technical website information such as device, browser, or analytics information where enabled

3. How We Collect Information

Information is gathered directly from you when you interact with our business through various channels:

  • Submitting an enquiry form on our website
  • Contacting us by telephone, email, or WhatsApp
  • Booking or using our professional services
  • Sending photographs or specific job information
  • Making a payment for services rendered
  • Interacting with our website
  • Communicating with us before, during, or after a job completion

4. Why We Use Personal Information

We process your personal information to provide our services and manage our business effectively. This includes:

  • Assessing enquiries and providing handyman, repair, installation or maintenance services; Communicating with you about enquiries, bookings and active jobs; Invoicing, processing payments and maintaining financial records; Planning job requirements using photographs and descriptions; Managing our relationship with you and providing customer support; Complying with legal, tax and safety obligations.

5. Lawful Bases for Processing

Under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, we rely on appropriate lawful bases for processing personal information.

  • Contract: To fulfill our service agreement with you. Consent: Where you have given clear permission for a specific purpose. Legitimate Interests: For managing customer enquiries, maintaining business records, improving our services and protecting the business from fraud, misuse or disputes where these interests do not override your rights. Legal Obligation: To comply with UK laws and regulations.

6. Photographs

Photographs may be used to assess requested work, plan jobs and maintain job records. Photographs taken before, during or after work may also be retained for record-keeping. Where photographs are used publicly for website, portfolio or marketing purposes, we take reasonable steps to avoid displaying sensitive personal information or identifying details.

7. Sharing Personal Information

We do not sell your personal data. We may share information only where reasonably necessary with service providers who help us run our business, such as payment processors, website hosts, and professional advisors. We share only the minimum amount of information required for them to perform their tasks.

8. Website Forms and Wix

Our website is operated using Wix. Information submitted through website forms may be processed and stored using Wix services and applications. Wix processes personal information in accordance with its own privacy and data protection practices.

9. WhatsApp, Email and Telephone Communications

When you contact us via digital platforms or telephone, those specific providers (e.g., WhatsApp, your email provider, or network operator) may process your communication data under their own independent privacy policies. We manage our access to these tools carefully to protect your privacy.

10. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors interact with our content and to improve our services. These may collect basic technical information about your device and browser. For more detailed information, please refer to our separate Cookie Policy.

11. How Long Information Is Kept

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected. This includes satisfying any legal, regulatory, accounting, or reporting requirements, as well as for warranty purposes, dispute resolution, and maintaining essential business records.

12. Keeping Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. However, please be aware that no method of electronic storage or transmission over the internet is completely secure.

13. Customer Rights

Under UK data protection law, you have specific rights regarding your data, including:

  • Access: The right to request a copy of the information we hold about you.
  • Correction: The right to ask us to correct inaccurate or incomplete data.
  • Erasure: The right to request that we delete your data in certain circumstances.
  • Restriction: The right to ask us to limit how we use your data.
  • Objection: The right to object to our processing of your data.
  • Portability: The right to request the transfer of your data to another provider.
  • Withdrawal of Consent: Where you have provided consent, you have the right to withdraw it at any time.

Please note that these rights are not absolute and depend on the specific legal basis for processing.

14. Marketing Communications

We will only send marketing communications where permitted by law or with your explicit consent. You can opt out of these communications at any time by contacting us. Please note that making an enquiry or booking a service does not automatically sign you up for marketing newsletters.

15. Children

Our website and services are not intended for children, and we do not knowingly collect personal information directly from children.

16. Third-Party Links

This website may include links to third-party websites. The Handy Handymen is not responsible for the privacy practices or content of these external sites.

17. Complaints

If you have any concerns about how we use your personal information, please contact us directly so we can resolve the matter. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unsatisfied with our response.

18. Changes to This Privacy Policy

19. Contact

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be published on this page, and the 'Last Updated' date at the bottom of the policy will be modified. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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The Handy Handymen

Email: info@thehandyhandymen.co.uk
Office: 01732 647130
Mobile / WhatsApp: 07389 027523

Last updated: 28 August 2026

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